At Penn Medicine, we're committed to achieving equity by understanding and addressing differences in experience, safety and outcomes.
Penn Medicine's Blueprint for Quality and Patient Safety is focused on experience, safety and outcomes and contains goals and strategies to help us provide the best possible care for our patients and staff.
Download the Penn Medicine Blueprint for Quality and Patient Safety
Goals
The blueprint has three main goals:
- exceptional experience
- zero harm to patients and staff
- excellence in patient-centered outcomes
Strategies
There are five key strategies we use to help meet our experience, safety, and outcomes goals. They are:
- Diversity and equity. Promote an anti-racist culture that welcomes and respects all patients by committing to recruiting and advancing a diverse workforce.
- Continuity of care. Deliver seamlessly coordinated care across all settings and service lines by eliminating unnecessary variation.
- High reliability. Strive to become a high reliability organization with a focus on safety, quality and efficiency within a culture of trust and resilience.
- Patient and staff engagement. Partner with patients and their families and incorporates all perspectives to achieve goals of care in a safe and effective manner.
- Innovation. Discover and translate advanced care for its patients and the field of healthcare.
Quality and Performance Metrics
Penn Medicine uses quality and performance metrics to track and strengthen our programs.
In the next year, we are committed to developing a fully public-facing dashboard with inclusive quality and performance metrics that shares the full picture of patient care across our health system.
Our goal is to create a transparent and informative resource for patients and referring providers to help make health care decisions. We will update the dashboard annually and share it with our patients as well as our peers in other academic medical centers across the country as we examine and standardize quality and performance reporting.