Penn Medicine is committed to providing high quality care to our patients and their families and maintaining a safe, respectful and dignified environment for all including, our patients and visitors.
Our code of conduct helps us meet this goal and applies to all patients and visitors.
The following behavior will not be tolerated:
- Possession of firearms or any weapon. Learn more about safety measures at Penn Medicine facilities.
- Physical or verbal threats, assault or inflicting bodily harm.
- Throwing objects and/or destroying property.
- Making offensive, disrespectful or discriminatory comments about others’ race, accent, religion, gender, gender identity, sexual orientation, or other personal traits.
- Refusal to interact with individuals at Penn Medicine based on race, gender, gender identity, religion, accent, sexual orientation, or other personal traits. Please read Penn Medicine’s Commitment to Diversity, Equity and Inclusion.
- Yelling, using profanity, or other actions that disrupt the care and treatment of our patients.
- Using or being under the influence of drugs or alcohol (with the exception of those patients requesting or undergoing treatment).
- Photographing and/or recording anyone without permission.
In the homecare environment, animals, weapons and firearms must be secured at all times during in home visits.
If we believe you have violated the Code with unwelcome words or actions, you will be given the chance to explain your point of view or actions. We will always carefully consider your response before we make any decisions about future care at Penn Medicine and its practices and facilities. Some violations of this Code may lead to patients being advised to make other plans for their care with reasonable notice, and future non-emergency care at Penn Medicine may require review. Visitors who violate this Code may also be subject to removal from the facility.
If you witness or are the target of any of these behaviors, please report it to a member of your care team. Instances of inappropriate behaviors or workplace violence will be evaluated by management and will be reported to law enforcement, as necessary.
Penn Medicine’s employees are expected to adhere to similar behavioral standards as outlined above.