Goal
The goal of this text-messaging program is to assess how you are doing with pain management after your recent procedure and to help us improve the quality of our pain management practices. Your deidentified responses will be combined with those of other patients and used in our quality improvement research.
What to Expect
You will receive 5 to 7 text message questions asking you about your current pain level, how well have you been able to manage your pain, what medications you are currently taking to manage your pain, whether you have prescribed medications remaining, and whether your pain has resolved. These questions will require a simple one word or numerical response and should only take a few minutes to complete. If you are having continuing pain requiring continued use of pain medication, we will send another series of the same text message questions 2 to 7 days later see how you are doing.
How to Sign Up
Text back ‘Yes’ to the initial text message inviting you to participate in this program.
How to Opt-Out and Stop Receiving Text Messages for this Specific Post-Operative Program
After signing up, you can leave the post-operative text messaging program at any time for any reason with no impact on other care you receive at Penn Medicine. Simply text back “STOP”.
Who to Contact Regarding Any Questions Regarding the Post-Operative Text Messaging Program
If you have any questions or would like to request that your data not be used for research purposes, please contact Opioid.Report@pennmedicine.upenn.edu
About Text Messaging
This text messaging program is automated and not monitored by a healthcare professional. If you have any questions about your care or other health needs, call your doctor’s office directly. If this is a life-threatening emergency, call 911 or go to the Emergency Department. If you have any questions about your care or other health needs, call your doctor’s office directly. If this is a life-threatening emergency, call 911 or go to the Emergency Department.
Privacy and Security
Since text messaging technology was not built for secure communication, the privacy of information sent through text message cannot be guaranteed. By participating, you are agreeing to text communications of your health information, recognizing that texting is not secure.
We will make our best effort to use the minimum information in the messages to reduce the chance of someone else seeing details about you and your health. Text message should not be your primary source of communication for your health care needs.
You can also help reduce privacy risks by putting a screen lock on your device and not sharing your "PIN" or other password to unlock it.