Mary J. Mobley
Colleagues and patients could go on and on about Mary J. Mobley’s positive impact on Penn Medicine. Mobley, who retired in March after 56 years of service – the last 22 as a patient service associate for the Hospital of the University of Pennsylvania (HUP)’s Patient Access team – was known for going the distance for patients, whether it meant getting them a glass of water or walking them to the Perelman Center for an appointment.
“One of Mary’s greatest strengths is her ability to connect with patients on a level that goes beyond assisting with bills and insurance,” wrote Lyndsay James, manager of Financial Counseling at HUP and Mobley’s direct supervisor, in a tribute shared with colleagues shortly before her retirement. By her example, Mobley showed that the “patient experience is the backbone to service excellence,” James said, and that it’s possible to create a positive experience during any patient interaction.
As a patient service associate, Mobley’s primary role was to assist patients with their financial and billing concerns and be a point-of-service representative for patients who would prefer in-person discussions regarding their bills. Known for her calming nature and her ability to help reduce patient anxiety, she also worked closely with the Admissions team and Penn Guest Relations as a liaison for patient requests, questions, and disputes.
“It’s been an honor to represent Penn Medicine,” Mobley said. “It has been such a beacon of light in my life for these years, and I am grateful for the opportunity and the people who encouraged me along the way.”