Words of appreciation can significantly influence our well-being—both when we hear them and when we say them to others.
In July, Penn Medicine Lancaster General Health transitioned its Touchpoints recognition program into a more robust platform called Legacy Moments. Program enhancements include a more user-friendly design, expanded e-card categories, a self-replenishing point system, and virtual walls for displaying cards and sharing comments.
“Our new strategy enables employees to express and receive both everyday appreciation and higher-level recognition,” explained Samantha O’Hara, supervisor, Engagement and Recognition. “Appreciation is thanking someone for a job well done. Recognition is acknowledging behaviors that transform normal experiences into extraordinary ones.”
“Our Legacy Moments program encourages employees to go that extra mile, pursue their best and engage with passion—key tenets of LG Health’s Live Your Legacy culture,” said Alexandra Jorgensen, Chief Human Resources and Organizational Effectiveness Officer.
Legacy Moments Recipients
Employees recently recognized for exemplifying compassionate care include:
Rashon Hardy, patient care assistant, 7EW Observation—Rashon asked his patients if they wanted to take a walk, and escorted each one to ensure they felt supported.
Thuy Than, occupational therapist, PMR–Occupational Therapy—Although busy, Thuy made time to comb her patient’s hair, a small act of kindness that made a big impact.
Bill Claycomb, maintenance housekeeper, Environmental Services—When Bill noticed that a patient was often alone during his shift, he lifted the patient’s spirits by bringing in a personalized gift.
Patricia Bittler, customer service specialist, Roseville Pediatrics—Patricia helped a new mom complete her paperwork while waiting to seeing the care team, which enabled the mother to soothe her newborn.