At Penn Medicine Lancaster General Health, our mission is to advance the health and well-being of the communities we serve. Delivering safe, high-quality care on a consistent and reliable basis is essential to achieving that mission.
In 2016, LG Health started on a journey of high reliability by focusing on continuous improvement. We put our patients, families and all of you at the center of our efforts to reflect our focus on keeping you safe and eliminating harm to our patients, visitors and staff.
As we focused on creating a learning, continuously improving system, we starting huddling. We engaged individuals and teams across the organization to identify and implement potential solutions to the problems you might encounter in your daily work.
Over the next several years, through our huddles, you generated thousands of ideas that were directly responsible for improvements throughout the health system. As the COVID-19 pandemic started, we introduced additional tools and tactics to advance our efforts to achieve high reliability, such as implementing Just Culture and enhancing psychological safety.
Now we join our colleagues across Penn Medicine in continuing our high reliability journey. At LG Health, we will focus on building our culture of personal accountability, teamwork and collaboration. We will invest in our leaders by introducing new skills, activities and behaviors, as well as a new huddle agenda. This will not only align us across all of Penn Medicine but also truly incorporate high-reliability principles into our culture here in Lancaster.
LG Health senior leaders recently began training sessions focused on the components of high reliability. We will also revitalize our huddle system. In addition to continuing to serve as communication hubs, our huddles will again focus on idea-generating and continuous improvement, all of which are essential to achieving high reliability.
Our journey to advance quality and safety and achieve high reliability represents the foundation for how we work, interact with each other and care for patients across the health system. Our success in this journey depends on each one of us, and we thank you for your continued commitment and partnership.