When you sign up for text messages from MyChart by myPennMedicine, you are agreeing to receive text messages related to your relationship with Penn Medicine or your provider group using MyChart by myPennMedicine. Messages include updates related to your visits, MyChart by myPennMedicine account, one-time passcodes, billing notifications, prescription reminders, and care management.
To opt-in to receive these text messages, text the word START to 38064. You can opt-out at any time from the MyChart by myPennMedicine texting program by texting STOP to 38064. Your opt-out request will generate one final text message confirming that you have been unsubscribed. You will no longer receive text messages from MyChart by myPennMedicine. If you want to join again, sign up using MyChart by myPennMedicine, by texting HELP to 38064 for instructions, or by contacting your provider’s office.
If you experience issues with the messaging program, text the word HELP for assistance, or call 800-789-7366.
Message frequency may vary. Message and data rates may apply for any messages we send you and you send us. Carriers are not liable for delayed or undelivered messages.
By signing up for this texting program, you agree that messages that may include some of your health information will be sent to the mobile phone number you provide. The messages could be viewed by anyone with access to the phone or the carrier account. Texting is not a secure form of communication as messages are not encrypted, and there is a risk they could be viewed by unintended parties.
View our Privacy Policy. You can call us at 800-789-7366.
These Terms of Service apply to the MyChart by myPennMedicine texting program. Penn Medicine has other text messaging programs, which have separate terms of service and opt-in and opt-out methods.