Information Desks
For help finding your way around the Hospital of the University of Pennsylvania - Pavilion, stop at our information desk located on the ground floor inside the main entrance.
Family Lounges and Waiting Areas
All patient care areas located in the hospital have their own family lounge waiting areas.
Sending Mail to Patients
To send mail to a patient at HUP - Pavilion:
Patient’s Name and Room Number
Hospital of the University of Pennsylvania – Pavilion
1 Convention Avenue
Philadelphia, PA 19104
Patient & Guest Relations
The Patient and Guest Relations department is located on 1 Silverstein (directly across from the Admissions Center) in the Hospital of the University of Pennsylvania (HUP).
If you are coming from the 1st floor of the Pavilion, there is a covered walkway that connects to HUP that brings you right past the Patient and Guest Relations door. You are invited to visit the office Monday through Friday (except holidays) from 8 am to 7 pm. After hours, you may leave a message on the office phone: 215-662-2575. Calls will be returned on the next business day. If your need is urgent, please contact the Nursing Administrator at 215-662-4000 for assistance.
The Patient and Guest Relations team is here to assist in meeting the needs of our patients, families and visitors. We are dedicated to acting as a liaison with all departments and services within the hospital to address concerns, forward suggestions and extend compliments. We are also patient and family advocates. The Patient and Guest Relations team is open to all suggestions including:
- Concerns, problem resolution, compliments
- Special needs services, including services for the hearing, visual or physically impaired. American Sign Language interpreters are available and TTY phones are provided upon request.
- Foreign language interpretation and the use of the hospital's Quantel phones, connecting caregivers and patients to translators of more than 140 languages in less than three minutes. These phones are located throughout the hospital in each patient care area.
- Advance directives, living wills
- Notary services (for in-patients only)
- Directions
- Hotel accommodations
- Hair cutting and styling services
The Patient and Guest Relations office can also assist you with information regarding the Patient Bill of Rights and Responsibilities, advance directives, pastoral care, facing difficult decisions (ethical issues) and organ donation.
Lost and Found
Lost and found items are accepted and stored in the Security Operations Center located on the ground floor of the Silverstein building in the Hospital of the University of Pennsylvania (HUP). Reasonable effort is made to contact owners of lost property and return identifiable items. Employees, patients and visitors can call HUP Security at 215-662-2677 to inquire about lost items.