Complaints or Grievances

If you or a family member thinks that a complaint or grievance remains unresolved through the Patient and Guest Relations resolution process, or regardless of whether you have used the Patient and Guest Relations resolution process, you have the right to contact the following organizations about your concerns:

  • Division of Acute and Ambulatory Care
    Pennsylvania Department of Health
    P.O. Box 90
    Harrisburg, PA 17120
    800-254-5164
  • Division of Health Facility Survey and Field Operations
    New Jersey Department of Health
    PO Box 367
    Trenton, NJ 08625-0367
    800-792-9770
  • Department of Health Services Center for Medicare and Medicaid Services (CMS)
    Centers for Medicare & Medicaid Services
    7500 Security Boulevard
    Baltimore, Maryland 21244-1850
    800-633-4227

Quality and Safety-of-Care Issues

For concerns related to quality and safety-of-care issues (including premature discharge) or the safety of the environment, contact:

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