Complaints or Grievances
If you or a family member thinks that a complaint or grievance remains unresolved through the Patient and Guest Relations resolution process, or regardless of whether you have used the Patient and Guest Relations resolution process, you have the right to contact the following organizations about your concerns:
- Division of Acute and Ambulatory Care
Pennsylvania Department of Health
P.O. Box 90
Harrisburg, PA 17120
800-254-5164
- Division of Health Facility Survey and Field Operations
New Jersey Department of Health
PO Box 367
Trenton, NJ 08625-0367
800-792-9770
- Department of Health Services Center for Medicare and Medicaid Services (CMS)
Centers for Medicare & Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244-1850
800-633-4227
Quality and Safety-of-Care Issues
For concerns related to quality and safety-of-care issues (including premature discharge) or the safety of the environment, contact: