MyChart by myPennmedicine’s text message number is now 38064.
Text notifications related to your relationship with Penn Medicine or your provider group using myChart by myPennMedicine will now come from 38064. Even if you received text messages from MyChart in the past, it is important to sign up to get texts from our new number. That way you won't miss important text messages to schedule appointments, accept waitlist offers, start telemedicine visits, and get other alerts about your care.
How to sign up for text messages
There are three ways that you can sign up to receive text messages from MyChart by myPennMedicine:
- Text START to 38064.
- Update your text messaging preferences and notifications under Communication Preferences in MyChart by myPennMedicine.
- Ask the front desk when you check in at a Penn Medicine facility.
Message and data rates may apply. By signing up for this texting program, you agree that messages that may include some of your health information will be sent to the mobile phone number you provide. Read the MyChart by myPennMedicine texting program terms of service.
Types of messages you will receive
Text messages sent from 38064 include:
- updates related to your visits
- waitlist offers
- appointment scheduling invitations
- telemedicine visit links
- messages from your MyChart by myPennMedicine account
- one-time passcodes
- billing notifications
The appointment reminders you are used to getting from us will not change. We will send texts to remind you of upcoming appointments if we have your mobile number.
Frequently asked questions
Why did the number I get MyChart by myPennMedicine text alerts from change?
We updated our system to better serve you. On June 10, 2024, our MyChart by myPennMedicine text message alert number changed to 38064. You will need to sign up to get text message updates from MyChart by myPennMedicine, even if you received them in the past.
What do I need to do if I want to continue to receive text messages from MyChart by myPennMedicine?
There are three ways that you can sign up to receive text messages from MyChart by myPennMedicine:
- Text START to 38064.
- Update your text messaging preferences and notifications under Communication Preferences in MyChart by myPennMedicine.
- Ask the front desk when you check in at a Penn Medicine facility.
Message and data rates may apply. By signing up for this texting program, you agree that messages that may include some of your health information will be sent to the mobile phone number you provide. Read the MyChart by myPennMedicine texting program terms of service.
If I sign up for text alerts, will I also receive text alerts for proxy accounts that I have access to through my MyChart by myPennMedicine account?
You will receive text alerts for those accounts if your mobile number is listed in the mobile field in those account settings. When you log in to MyChart by myPennMedicine, you can view or update these settings by switching to the proxy account and then choosing Personal Information from the drop-down menu.
What if I no longer want to receive texts from MyChart by myPennMedicine?
To stop getting text messages from MyChart by myPennMedicine, you can text STOP to 38064 at any time or change your status under Communication Preferences within your MyChart by myPennMedicine account.